Method of Payments
We accept the Visa, MasterCard, Discover, and American Express credit cards. International orders must pre-pay with a bank wire transfer. We no longer accept Canadian bank checks as a method of payment. All Canada-bound orders must be paid with a US bank-issued credit card or wire transfer.
Customers with approved credit may order by phone or on our web site using purchase orders. Our credit terms are net 30 days. Orders placed with purchase orders are subject to approval by our credit department.
Customers who order with purchase orders will receive an invoice by either email or mail. Invoices are sent the same day your order ships. Invoice are not included with the shipment. Because invoices are sent when orders ship, the invoice may reach you before your shipment does. Please let us know if you would like your invoice sent via email.
Tax exempt customers who wish to make online purchases without taxes being applied must first submit a tax exempt form and copy of their tax exempt certificate to our customer service department. You must also have an online account created. Once you are approved, our customer service team will mark your account as tax exempt and you may check out online without taxes being applied.
Customers in Tennessee, Michigan and Illinois who are not tax exempt will be charged sales tax. Because AlcoPro, Inc. has no physical presence outside of Tennessee, Michigan or Illinois, we do not collect sales tax for orders shipped to states other than Tennessee, Michigan and Illinois.
If there is a error with your order and you need to return it, call 800-227-9890 or 865-525-4900. We will make every attempt to resolve the error to your full satisfaction.
We may at a minimum charge a 15% restocking fee for returned merchandise unless we caused the error. We reserve the right to determine the condition of the returned item for resale value and charge accordingly.